Kayako Solutions, the leading provider of bespoke Kayako development services, are taking customer support up a notch by integrating Salesforce CRM, the world's leading customer relationship system, with Kayako.

There is no limit to perfection when it comes to customer service, and that's why Kayako Solutions are still out there delivering out-of-the-box help desk solutions to companies and organizations throughout the world. After five years of continuous Kayako development we've served a large number of enterprises, providing them with outstanding customer support software tailored to their business specific needs. However, as today's competition between companies is as high as ever, the standards for customer support keep getting higher and much more difficult to live up to. With this in mind, we are bringing together the award-winning Salesforce CRM and Kayako, the industry-leading help desk software, to provide you with the ultimate customer support tool.

The latest research reveals that over 80% of companies known to deliver outstanding customer experience, are actually outperforming their competition. Such stats put all the more emphasis on the indisputable importance of providing an exceptional customer service. The two-way integration of the two leading customer experience platforms each designed to cater to different customer needs, will make sure your company builds strong, long-lasting customer relationships. A unified view of sales, marketing and support ticket data available from either Salesforce or Kayako, will ensure that sales reps and managers have everything they need to provide fantastic customer experience while driving more sales and cutting costs at the same time.

Let's go over a few key benefits you can get from integrating the two applications:

- access Salesforce CRM information directly from Kayako: view and update Salesforce CRM record types, such as Accounts, Contacts and Leads on the Kayako user profile; customize which fields from each Salesforce CRM record type will appear in Kayako; create Salesforce tasks and contacts from Kayako, using the Add Note tab.

- access Kayako data from Salesforce CRM: view Kayako ticket activity from Salesforce CRM (the Activity History section).

- employ Salesforce’s advanced analytic tools to analyze Kayako tickets.

- enjoy the benefits of Live chat synchronization between the systems.

- create reports on combined data from Salesforce CRM cases and Kayako tickets.

- make sure your employees have all the information they need at their fingertips to communicate and engage with customers in the most efficient manner.

* Your organization must use either Enterprise Edition, Unlimited Edition, or Developer Edition.

For those who'd like to get a taste of our solution before actually buying it, we have prepared a demo, which is available at:

salesforce.kayakodev.com/staff

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and

https://login.salesforce.com/

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