Services
Latest modules
This module for Kayako4 gives an ability to assign an SMTP server for the e-mail queue different from the one specified in pop3 settings.
Related links
- Help Desk Software by Kayako.
- Help Desk Software, Live Chat Software and Customer Service Software
- Learn more about ITIL
- Information Technology Infrastructure Library(ITIL)
- Kayako forums
- The Kayako Community forums. Kayako develops support desk software and live chat software.
Kayako Solutions from Holbi
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External SMTP server
Adds an ability to use an external SMTP Server for the e-mail queue. Good solution to escape spam filters read more |
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Kayako assets module
The new Asset Module cleans the mess in your inventory! Asset management is a challenge that each organization deals with sooner or later. Try out Holbi’s Asset Module - the base for the asset management procedures for different sorts of companies. With this module you will store all of your items in one place without having to search in separate systems anymore. Click here to see how the Asset Module works and do not hesitate to come back to us with your feedback! |
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X-Сart->Kayako Autologin
Implements Kayako in an X-Сart wrapper. Your users won't have to login separately into the two systems anymore. This modification automatically loggs your customers into Kayako if they are already logged in X-Сart |
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Your System->Kayako Autologin
Implements Kayako in an Your System wrapper. Your users won't have to login separately into the two systems anymore. This modification automatically loggs your customers into Kayako if they are already logged in Your System. |
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Joomla->Kayako Autologin
Implements Kayako in a Joomla wrapper. Your users won't have to login separately into the two systems anymore. This modification automatically loggs your customers into Kayako if they are already logged in Joomla and vice versa. |
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Typo3->Kayako Autologin
Implements Kayako in a Typo3 wrapper. Your users won't have to login separately into the two systems anymore. This modification automatically loggs your customers into Kayako if they are already logged in Typo3 and vice versa. |
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Kayako Search Engine Optimisation for Kayako Knowledge Base
Search Engine Optimisation (SEO) for Kayako Knowledge Base includes modification of article URLs, page titles, META tags. |
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Kayako Knowledgebase Keywords
The module is created for the systems, which would like to use keywords instead of URL. Administrator inserts Keywords for the words in the Admin panel. In the article these words are replaced by the URLs from the same database. If the module is used along with the eCommerce Solution, it is possible to display after the article the images of all the products mentioned. |
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Kayako timer module
While replying to a ticket, the staff can see how much time did he spent on it. After the reply, the amount of time is saved to a and can be then used for the reports. |
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Kayako search within the ticket
Allows for text search in the log of communication between the customer and support staff |
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Kayako staff status monitor
Allows your site visitors to be certainly aware of your staff's online status and current location |
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Kayako one-step ticket
Simplify ticket creation for your customers. Let your site users create their Kayako support tickets in just one step. All the required fields can be filled on one page only. |
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Kayako live chat pic
This module is created for the clients not only to make the dialog more personalized, but also to add some part of face-to-face communication |
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Kayako manage equipment in multiple offices and by location
Allows for creating a list of locations where your company's offices are situated. Each location can also have a number of devices associated with it. It is possible to move devices between the locations (offices) and always keep a track of where which device is currently situated. |
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Kayako favourite posts
Allows for marking certain posts within the ticket as «favourite». Favourite posts are displayed in a separate tab, making it easier to access them at any time. |
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Kayako Companies Module
For everyone who needs to group their users or user groups into one account (company, department). To search users by its company. To sort user's tickets by companies (department). |
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Calendar restyling
A new module exemplifies a restyled Kayako e-support calendar with the newly added functionalities. |
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Kayako bespoke Development service and custom-built modules
Bespoke Kayako solutions can be created to your specifications by our Kayako Development team. Please contact us and describe your requirements. We will evaluate your needs free of charge, and create detailed price and time estimates for you. Our payment terms are 50% in advance and 50% on completion of the project. |
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Kayako design integration service
We will copy the design of your main web site into your Kayako installation. Our Kayako Development team can also integrate any other existing design or design template / skin into your Kayako installation. We can also create an exclusive unique design for you, and then integrate it into Kayako. |
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Kayako ticket attachments (invoices, documents, screenshots)
Attach any documents (invoices, descriptions), screenshots and other files to a ticket |
Latest solutions
The widget was created for the helpdesk with very high load.There are about 8000 tickets a day, and a lot of them are very similar.
MoreIn this module we have added a possibility to set up SMTP server for the e-mail queue different from the one in general settings.
MoreTestimonials
We have been working with Holbi on moving our Kayako to a new host and preparing it for some serious hard core integration with multiple other systems including Joomla, LDAP and a CRM API. Oleksandr and his team have been able to respond every step of the way and help us think through some complex integration issues we are trying to overcome. I have neveI recently purchased SS for our company...
SMTP module

