Services
Latest modules
SMTP module
This module for Kayako4 gives an ability to assign an SMTP server for the e-mail queue different from the one specified in pop3 settings.
Related links
- Help Desk Software by Kayako.
- Help Desk Software, Live Chat Software and Customer Service Software
- Learn more about ITIL
- Information Technology Infrastructure Library(ITIL)
- Kayako forums
- The Kayako Community forums. Kayako develops support desk software and live chat software.
Assets Module for Kayako v4
The new Asset Module cleans the mess in your stock-take! Asset management is a broad task and each organization implements it with various approaches. Try out Holbi’s Asset Module that is a base for the asset management procedures in any company. Below is the description of how the module works:
1. Create an asset page: In this window the user with an asset must be specified and sometimes a parent asset as well: for example, the parent asset of a hard drive can be a system unit.
Depending on the asset class it can have additional fields (field 1, field 2). Asset classes and their custom fields can be created on a separate page
There are also separate pages for modifying the list of asset models, statuses and families.
On a separate location tab a definite area of current asset location can be specified (floor, office room, rack etc.)
Additionally service and updating asset dates can be determined.
1.2. Users->Locations
Part of our module is Locations section as an addition to users and organizations. Now you can add locations and attach organizations to them.
When creating an asset you can specify its location, after which all the info on the location will be attached to the asset in a separate tab.
3. When creating a ticket you can attach any asset to it. After creating a ticket, the info on this asset can be seen in a separate Assets tab inside the ticket.
4. The list of all the assets can be found on Manage Assets list. When clicking an asset the staff can view the info on this asset and the location where it is placed, view all the tickets that were created for it (History tab), log of all the activities made by an asset (Log tab) and create/view the notes.
5. The module is very extensive and all its elements cannot be distributed into separate files. Therefore always remember to contact us for an updated module version, whenever you update a kayako.
We highly appreciate any suggestions and look forward to your feedback!
Latest solutions
Provide superior customer experience with our integration of Kayako and Salesforce CRM.
MoreCleans the mess in your inventory! With this module you will store all of your items in one place without having to search in separate systems anymore.
MoreTestimonials
While we were looking for solution to add some little mods to our e-support product. I ran into a great company, HOLBI. (Kayako, Kayako modules, Kayako services, Design for Kayako, Kayako add-ons) I worked with Oleksandr Grytsenko, a great programmer, who holds a tight schedule and delivers great work. Since he has always given feedback to me as a client he advised us some things we did not...
