Services
Latest modules
SMTP module
This module for Kayako4 gives an ability to assign an SMTP server for the e-mail queue different from the one specified in pop3 settings.
Related links
- Help Desk Software by Kayako.
- Help Desk Software, Live Chat Software and Customer Service Software
- Learn more about ITIL
- Information Technology Infrastructure Library(ITIL)
- Kayako forums
- The Kayako Community forums. Kayako develops support desk software and live chat software.
Supportia Project
Our team is currently working on Supportia Nor project development. The project implementation will lead to the All-Norwegian technical support service creation. Our customer Didrik Martens turned to us as we have great experience in dealing with Kayako, the best Web support system. The results of our work can be seen here.
1. Updated front end design
The first thing a user sees when opening the page is the fully updated front end design. New functions were added to some sections. Now while creating a ticket a user may choose the way he wants to get help: online or at home.
“My account” section contains three tabs. In the “My tickets” tab a customer can view all his previous tickets.
“My invoices” tab contains all the customer’s previous invoices related to Supportia. “My data” tab allows to change the customer’s personal data. A postcode finder was implemented for the latter option.
“Services and pricing” section was added to the list. On clicking on a certain service all the necessary fields are filled automatically. If the required service is to be done onsite (e.g. a home PC to be cleaned up from virus), the system checks the number of free workers in the relevant district and informs the customer about it.
Another innovation is the “Staff profile” section. There a customer may see information about the workers: their experience and skills.
2. Integration with 24SevenOffice
The Kayako system is tightly integrated with 24SevenOffice — a web based CRM and accounting system. All the newly created users are automatically added to 24SevenOffice and all the payments done by the customers are tracked by 24SevenOffice. Customers are able to view from Kayako the invoices created for them in 24SevenOffice.
3. PayEx integration
Currently the system supports only PayEx payment method to give users the opportunity to pay for the services with their Visa or Master Card. All the payments done by the customers are tracked in 24SevenOffice.
4. StaffCP section
The phone ticket window was also updated. While creating a phone ticket the user can be immediately registered by operator via pop-up window. All the data goes directly to 24SevenOffice. Then the necessary service is chosen by the staff from the service menu. If the required service is to be done onsite the staff indicates the customer’s address. On the ticket creation the customer obtains an invoice which may be looked through or printed either from the customer’s portal or from his e-mail address.
5. Prospect
Our plans are to add integration with a system following the employee scheduling (shiftplanning.com).
Latest solutions
Provide superior customer experience with our integration of Kayako and Salesforce CRM.
MoreCleans the mess in your inventory! With this module you will store all of your items in one place without having to search in separate systems anymore.
MoreTestimonials
While we were looking for solution to add some little mods to our e-support product. I ran into a great company, HOLBI. (Kayako, Kayako modules, Kayako services, Design for Kayako, Kayako add-ons) I worked with Oleksandr Grytsenko, a great programmer, who holds a tight schedule and delivers great work. Since he has always given feedback to me as a client he advised us some things we did not...
