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Create your own business solutions based on Kayako

Who we are?

We are a team of experts specializing in help desk solutions as well as custom Service Desk development based on Kayako.

Our top priority is to deliver a business management solution that will be able to meet your individual business requirements. That's why we always make sure we truly understand our customers' business needs before we proceed any further with development. Our team is made up of web developers and designers as well as ITIL-certified help desk experts and Kayako consultants.

We've been designing service desk solutions for Kayako for over 5 years in a row and have the unique expertise to develop and modify the system as we deem necessary to satisfy your unique business needs.

Right from the start we establish a strong line of communication with you, our prospect customer. Throughout all stages of our collaboration, our team keeps closely in touch with you to make sure we've discussed all sorts of issues or alternative approaches to designing highly customized reliable and easy-to-use business solutions for you.

What we do

We design IT solutions for your business based on the Kayako help desk. Understanding that every business is different in its own way, we aim to develop and customize Kayako as much as possible to provide you with a solution that is able to cover all the aspects of Service Support within your organization.

Although we specialize in customizing Kayako, our portfolio already offers a wide range of out-of-the-box Kayako modules, including help desk, eCommerce and ITSM-oriented solutions. Most of these are designed to help you streamline your business processes, automate workflows, track time, route and prioritize support tickets, integrate Kayako with third-party CRM/eCommerce platforms or other business solutions, etc.

With all businesses having a lot in common, but still differing greatly in many aspects, no software tool will be able to fully satisfy your individual business needs. There will always be some missing pieces of that IT jigsaw puzzle which would otherwise complete your business picture. However, we can find these missing pieces for you, designing business solutions that will, through their application, maximize efficiency of your business and make sure you delight your customers with an outstanding customer support.