Category Archives: Help Desk Modules

Our Service Desk solutions will make sure you delight your clients with an outstanding customer support. When you’ve got a feature-rich dashboard wrapped around a history of all your customer interactions, you can easily filter, sort, assign and prioritise all incoming support requests, quickly collaborate with other team members and customers, automate workflows, track time, set up automated responses to frequently asked questions and much more.

Mobile Timer Module Logo

Mobile Timer Module

Our Mobile Timer Module, as the name suggests, is a mobile version of Timer Module for Kayako designed to be effectively used on mobile devices, such as smart phones or tablet PCs.

Mobile Timer for Kayako helpdesk

Mobbile Timer Module Screenshot

Asset Management_new

Assets Module Enhanced

Our brand-new asset management module for Kayako features an extended functionality which allows for a hierarchical arrangement of assets based on a variety of properties, such as type, group, model, status or organization. Moreover, this module lets you create parent-child relationship not only for assets but for organizations, too.

Asset Management Module for Kayako


Managing Assets

1. Upon installation you will see a new tab in the top navigation bar called Assets. Click on it. Then click on Manage Assets on the left-hand side. Now you should see the main asset management dashboard
shown below.

assets adv 1

2. Use the Delete button to remove the assets that you’ve chosen by ticking the check-boxes on the left of
any asset in the list.

3. In order to edit assets, click on either Edit or the asset’s name itself. You’ll be presented with all the info related to the asset being edited. You can change information in any of the boxes, however, make sure you click on the Update Asset button to save your changes.

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Note: Use the Parent Asset box to assign the asset to another one as its child. The parent-child
relations between assets are shown in the Links tab.

4. Click on Location to edit/view information regarding the asset’s location.

5. When scrolling down the page, you will also see the information about a company, the asset is assigned to if any. This info is only editable from the Manage Organizations page located at Users > Manage Organizations.

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6. Further down the page you can see and edit all the inventory-related data as shown below.

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7. Click on Update Asset to save all the changes you’ve made.

Managing Assets in Bulk

1. Select assets you need to manage by ticking their check-boxes. Once ticked, the Mass Action tab appears in a pop-down.

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2. You can change either an organization, site or status of the selected assets. Start typing in a box to
trigger an auto-suggest feature or use a drop-down menu to choose a necessary value.

Note: The Site box is available to select only if a chosen organization has a child organization.
The parent-child relationship between organizations are set in the Parent Organization box
located at Users > Manage Organizations > [Organization Name] > Parent Organization.

Using Search Filters

Your asset management dashboard is equipped with powerful search features.
1. Use the top Search box to type in the required asset’s name, or any search query the asset’s name may
2. You can narrow down your search by filtering your assets based on Organization, Site, Type, Group,
and Status.

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Note: The Site drop-down is available only after an organization is specified. The Group and Model boxes become available for selection after consecutive filling of the Type and Group boxes, respectively.

3. Use the Clear search fields button to reset your search parameters.
4. Click on Convert to CSV to convert your asset list into a CSV file.

Creating New Assets

Note: Before creating a new asset, you may want to make sure that an appropriate type, group
and model to be assigned to the new asset, are already registered in the system. Otherwise, we
prompt you to go ahead and create these values in the first place starting with Types, then going to Groups and finally to Models. You won’t be able to create a new type, without assigning it to any of the existing groups, and you won’t create a new group without linking it to an existing type.

1. Click on Types, and then on the New button.

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2. Specify the type’s name, select its status and enter an optional description in the bottom text area. Click on Insert Type.

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3. Go to Groups now. Click on the New button in the right-hand side of the screen.

4. Specify the group’s name, choose its status and assign a type to it. Just start typing the type’s name and select an appropriate type from a drop-down with auto-suggested options. Do not forget to click Insert Group at the end.

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5. Clicking on Insert Field will result in a new ‘custom’ field appearing below. You can select whether this field is a required one or not, by using a drop-down on the right of the field. Use the “bin” icon to delete fields. You can add as many new fields as necessary.

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6. Go to Model and click on the New button. Specify the model’s name and fill out the rest of the form. The Group box is required to be filled in. Click on Insert Model.

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7. Go to Insert Asset and click on the New button. Fill out the asset form. Specify the asset’s parent asset by using an auto-suggest feature when typing in its name if necessary. Use the Location and Notes tabs to enter information about the asset’s location or leave a related note.

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Assigning Assets to Users

1. Click on Users in the top navigation bar, and then choose Manage Users. From the list of users registered in your system, pick one you want to assign assets to and click on their eMail address. You will see a new Assets tab among the usual user editing options. Click on the tab.

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2. Start writing an asset name in the Asset Name/Mac box and you’ll be presented with automated suggestions of the existing assets. Select the one you want to assign to the user and click on the plus icon to the right of the asset search box. Click on the Update button to assign the selected asset to the user.

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Assigning Assets to Tickets

Assets can be assigned to a ticket when the ticket is being created. Check out the new Asset Name/Mac search box. Use the search box to choose an asset and assign it to the ticket.

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When managing the ticket, there will be a new tab called Asset. Click on it to see what assets are assigned to the ticket.

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Use the bin icon to the left of the asset name to delete the assets assigned to the ticket being managed.



Enable quick and easy bulk upload of the files to be attached to your ticket! Choose a number of required files and upload them to Kayako with one click of a button.


Click on the Attach tab when replying to a ticket to upload mutiple files.


Click the Upload button and choose files to be attached to the ticket.


Feel free to drag and drop files for bulk upload.

Save $50 USD by ordering both Multi-uploader and Multi-downloader modules as a package with a discount!

delivery within: 2 Days


Enable quick and easy download of any files attached to a ticket in a single ZIP archive! Choose which files you need to save by ticking them off and save them quickly in one file. Facilitate and streamline the processes in your Kayako help desk with us!

Multi-Downloader tab.


Downloader of Multiple Ticket Attachments.

*Module requirements: An installed ZIP extension for PHP is required.

Save $50 USD by ordering both Multi-downloader and Multi-uploader modules as a package with a discount!

delivery within: 2 Days
Ticket Translator

Ticket Translator

Our Ticket Translator for Kayako will enable automated translation of a ticket body text into a language of your choice, which will appear above the slightly dimmed original text.


Extensions for Ticket Translator:

The module can be extended as follows:

  • - to allow for delivery of ticket-generated eMails along with their translation
  • - to allow for automated translation of conversations in the Live Chat message window

* The both module extensions are available upon request with an extra charge.

delivery within: 3 Days
Mobile Timer Module Logo

Timer Module

Our Timer Module for Kayako help desk allows for increased accountability and thus productivity of your employees, as it keeps a log of time your staff members spend processing tickets. A great addition to your help desk to keep your employees motivated at all times! You may also want to check our mobile version of Timer Module.

Check out our demo for the Timer Module


User: admin

Password: 111111

Kayako Timer Module screenshot

The four items in the frame are the settings to be configured for Timer Module.

Timer Module ticket screenshot

This is what you would see provided that you chose both the timer and pause button to be shown to users. The time you spend working on the ticket is logged under the Billing tab.


Every time interval gets logged under the Billing tab either when you leave or refresh the ticket management page.

delivery within: 2 Days


Apply rich text formatting in your tickets to make sure your message is delivered in the most user-friendly manner. The WYSIWYG editor is very easy to use and will help you make the most out of your ticketing system!


WYSIWYG editor for Kayako.

delivery within: 3 Days
Joomla-Kayako Autologin

Joomla-Kayako Autologin

Implement your Kayako help desk in our Joomla wrapper, and your users won’t have to log in separately into the two systems anymore. Our Jommla Kayako Autologin module will automatically log your customers into Kayko if they’re already logged in Joomla and vice versa.

Take a look at one of our implemented solutions with Joomla/Kayako Autologin module



delivery within: 4 Days
Kayako Autologin for Your System

Kayako Autologin for Your System

Using Kayako’s Rest API (or other technology), we can design a solution for basically any system which will automatically log in your users to Kayako once they’ve been logged in to the system of your choice.

delivery within: 4 Days

Kayako Ticket Attachments

The Ticket Attachments module allows you to attach files to the initial post when creating a ticket. This comes very handy when you need to provide screen shots or other additional files to help you resolve your issue in a quicker way.

delivery within: 2 Days