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Latest modules

This module for Kayako4 gives an ability to assign an SMTP server for the e-mail queue different from the one specified in pop3 settings.


Related links

Help Desk Software by Kayako.
Help Desk Software, Live Chat Software and Customer Service Software
Learn more about ITIL
Information Technology Infrastructure Library(ITIL)
Kayako forums
The Kayako Community forums. Kayako develops support desk software and live chat software.

Welcome to Kayako Solutions

Our Service Desk solutions will make sure you delight your clients with an outstanding customer support. When you've got a feature-rich dashboard wrapped around a history of all your customer interactions, you can easily filter, sort, assign and prioritise all incoming support requests, quickly collaborate with other team members and customers, automate workflows, track time, set up automated responses to frequently asked questions and much more.

Customer Support Solutions (based on Kayako) is the ultimate answer to the needs of any small and medium business that really cares about its own customers. Holbi's approach to Kayako-based products and services allows for inexpensive but very effective Customer Support solutions to be integrated with existing web sites, and newly built web sites - also provided by Holbi.

Kayako customer support solutions are optimised for retail, corporate, forum, portal-like web sites and can be integrated with many essential business solutions.

Customer Support Services provided by Holbi include:

  • Customer Support Software Integration

    Holbi will integrate Kayako solutions into your web site

  • Customer Support Software design development and design integration

    Holbi will integrate Kayako solutions into your web site

  • Bespoke Customer Support Solutions

    Holbi will customize Kayako to fit your very particular needs

  • Kayako LDAP integration

    Holbi will integrate Kayako with any external system using LDAP protocols

  • Kayako Payment Processing Gateways Integration

    Holbi will integrate your Kayako Customer Support Software with the most popular payment processing gateways, including such as Authorize.net, PayPal, Google Checkout, WorldPay, SecPay, Protx, and many others

  • "Smarty" templates modification and AJAX integration

    Any design modification becomes possible with these changes provided by Holbi

  • Kayako "shared login" modules

    Holbi will help you to connect Kayako to any system and implement the "shared login" functionality

  • Kayako ModernBill integration

    Holbi combines Kayako with ModernBill - one of the best billing and payment solutions

  • Kayako "shared login" modules

    Holbi will help you to connect Kayako to any system and implement the "shared login"

Latest solutions

Predefined replies widget

The widget was created for the helpdesk with very high load.There are about 8000 tickets a day, and a lot of them are very similar.

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External SMTP module

In this module we have added a possibility to set up SMTP server for the e-mail queue different from the one in general settings.

More

Testimonials

I started the integration process with Holbi company last Friday, and by that afternoon the process was complete. The integration runs in a Joomla wrapper and is seemless. Once a user logs into Joomla, the credentials pass to Kayako to be validated. Once the user logs out of Joomla, the permissions to perform and privelidged task is Kayako is restricted. The Kayako login box was completely...

Terry Spidle