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Kayako Shortcuts

HotKeys/ Shortcuts Module

Got used to Google Shortcuts – get used to Kayako Shortcuts now! The HotKeys/Shortcuts module allows you to apply shortcut commands to the set of operations for ticket processing and ticket listing screen. Specify shortcuts for the actions provided as per your individual preferences and enjoy your workflow speed. The extension includes predefined actions like ‘Send Ticket’, and auto-completing workflow ones as well. All you need is to create a workflow action and to apply a shortcut command to it. You may find it very useful.

We are constantly adding new features to the extention.

The module lets you to apply Hot Keys for the following actions:
- Quick Update/Send Ticket
- Next Ticket
- Previous Ticket
- Print Ticket
- Mark as spam
- Delete Ticket
Navigate to:
- General Ticket Tab
- Reply Ticket Tab
- Forward Ticket Tab
- Edit Ticket Tab

Hot Keys Settings
Hot Keys Settings

The ‘Shift+?‘ short cut is designed to provide you with all Hot Keys combinations reminder.

'Shift+?' →  Hot Keys Settings Reminder
‘Shift+?’ → Hot Keys Settings Reminder

Please, check out the demo here:
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